diff --git a/flows/shared/db.py b/flows/shared/db.py
index 9bf8e18..ac3c621 100644
--- a/flows/shared/db.py
+++ b/flows/shared/db.py
@@ -115,7 +115,10 @@ class SyncDB:
         sql = (
             'SELECT "orderNo","createdAt","labelPdfUrl","countryRegion" '
             'FROM "Orders" '
-            'WHERE "labelPdfUrl" IS NOT NULL AND "ocrLayout" IS NULL'
+            'WHERE "labelPdfUrl" IS NOT NULL '
+            'AND ("ocrLayout" IS NULL '
+            '  OR ("ocrLayout" NOT IN (\'ERROR\',\'UNSUPPORTED\') '
+            '      AND COALESCE("ocrTracking", \'\') = \'\'))'
         )
         params: list = []
         if country_regions: